Contact Our Team
Have a question? We're here to help.
Our team is available Monday - Friday, 9:00 AM - 5:00 PM CET.
Email
contact@leprive.pl
Phone
+48 668 618 705
FAQs
What are my shipping options and costs?
Before finalizing your order, you'll see all available shipping methods along with their costs. Shipping fees vary depending on the selected delivery option and destination country.
What is your return policy?
You have the right to return an unused item in its original condition within 14 days of receiving your order. To initiate a return, simply use our Returns Portal available on our website. Once we receive and inspect your return, your refund will be processed in accordance with applicable regulations.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. This allows you to monitor the delivery status at any time.
How do I find the right size?
Size information is available on each product page. If you're unsure which size to choose, our Customer Support team will be happy to help you find the best fit.
Do you ship internationally?
Yes. We ship to many countries worldwide. Available destinations, shipping methods, and delivery costs are displayed after you select your shipping country and during checkout.
Shipping Information
Domestic Shipping (Poland)
DPD Classic - Standard (1-2 business days): $4.00
DPD Pick-up Point (1-2 business days): $4.00
InPost Paczkomat 24/7 (1-2 business days): $4.00
International Shipping
UPS (2-5 business days): $15.00
DHL (5-10 business days): $25.00
Return Policy
We accept returns on unworn items in their original condition within 30 days of the delivery date. To begin
the process, please visit our online Returns Portal.
Return Address
Omnipack, Aleja Katowicka 66, bud. DC04 rampa 40, 05-830 Nadarzyn, Poland
Complaint Address
LE PRIVÉ, ul. Karmelicka 57/3, 31-128 Kraków, Poland
Payment Methods
We accept a wide range of payment methods to make your shopping
experience as smooth as possible.
Credit Cards
Visa, Mastercard.
Express Payments
We support express bank transfers (PayByLink) from most Polish banks, as well as BLIK and Przelewy24.
Digital Wallets
ApplePay, Google Pay.
Installments
PayPo (Buy now, pay later).
Other
Le Privé Gift Cards.
Company Details
Seller
LE PRIVÉ
Address
30-331 Kraków, Poland
NIP
6783256922
REGON
383202652
