Terms and Conditions

PRIVACY POLICY

CHAPTER 1. GENERAL PROVISIONS AND DEFINITIONS

The Terms and Conditions define the rules and conditions for the provision of services electronically, including the use of the Store, as well as the rights, obligations, and liability conditions of the Seller and the Customer. The Terms and Conditions also include information that the Seller is obliged to provide to the Consumer and Privileged Entrepreneur on consumer rights in accordance with applicable regulations, including the Act of May 30, 2014, on Consumer Rights (Journal of Laws 2020.287 as amended).
Every Customer should familiarize themselves with the Terms and Conditions.
The Terms and Conditions are available on the Store's website and are provided free of charge, including before the conclusion of an agreement. At the Customer's request, the Terms and Conditions are also made available in a manner that allows them to be obtained, reproduced, and stored using the Customer's IT system (e.g., via email).
Basic definitions:
Terms and Conditions – these Terms and Conditions of the Online Store
Seller – LE PRIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Ludwinowska 11/183, 30-331 Kraków, Poland, NIP 6762564922, REGON 383020632, registered in the National Court Register under number 0001058889, share capital of PLN 10,000.00 fully paid, email: contact@leprive.pl, phone: +48 668618705
Customer – a natural person who is at least 18 years old and has full legal capacity, a legal person, or an organizational unit without legal personality but capable of acquiring rights and incurring obligations on its own behalf, who establishes a legal relationship with the Seller within the scope of the Store's activities. The Customer also refers to a Consumer or Privileged Entrepreneur on consumer rights if there are no separate provisions in the Terms and Conditions concerning them
Consumer – a Customer who is a natural person entering into a legal transaction (purchase) with the Seller not directly related to their business or professional activity
Electronic Service – a service within the meaning of the Act of July 18, 2002, on the Provision of Electronic Services (Journal of Laws 2020.344 as amended), provided remotely and electronically by the Seller to the Customer via the Service
Store, Online Store, or Service – an electronic service, an online store operated by the Seller at the internet address, https://leprive.eu/ within which the Customer concludes a distance sales agreement for Goods, the parties are informed about the sale via automatically generated email, and the agreement execution (particularly Goods delivery) takes place outside the internet
Account – a free electronic service, identified by an individual name (login) and password provided by the Customer, a collection of resources in the Seller's IT system, where data provided by the Customer and information about activities within the Store are stored
Goods – a movable item offered by the Seller and presented in the Store
Agreement – a distance contract concerning the purchase of the Goods, concluded as a result of the Customer placing an Order in the Store and its acceptance by the Seller
Form – a script constituting a means of electronic communication, enabling the placement of an Order in the Store or the performance of other activities in the Store
Order – an instruction to purchase the Goods in the Store, placed by the Customer using the Form
Newsletter – a free electronic Service provided by the Seller via email, enabling all Customers using it to automatically receive periodic messages (newsletters) from the Seller, containing information about the Service, including news or promotions
Force majeure – constitutes a sudden, unpredictable, and independent event beyond the control of the parties, preventing the execution of the agreement in whole or in part, either entirely or for a certain period, which could not have been prevented or counteracted even with due diligence (e.g., war, strikes, layoffs, shortages of raw materials or energy supplies, disruptions in factory operations, road blockages, extraordinary natural phenomena, epidemics, states of emergency)
Privileged entrepreneur on consumer rights – a natural person concluding an Agreement directly related to their business activity, where the content of the Agreement indicates that it does not have a professional nature for them, particularly arising from the scope of their business activity as indicated in CEIDG

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

Seller's contact details for communication with the Customer: address: ul. Karmelicka 57/3, 31-128 Kraków, email address: contact@leprive.pl, phone number: 668618705. The Seller does not provide any other form of online communication.
The Seller offers the following types of Electronic Services:
Online Store
Newsletter
Reviewing (commenting)
Account
The Seller provides Electronic Services in accordance with the Terms and Conditions.
The technical requirement for using the Store is that the Customer must have a computer or other devices enabling internet browsing, appropriate software (including a web browser), internet access, and a current and active email account.
It is prohibited for the Customer to provide unlawful content.
Using the Store may involve risks typical of internet usage, such as spam, viruses, or hacking attacks. The Seller takes measures to counteract these threats. The Seller indicates that the public nature of the internet and the use of services provided electronically may involve the risk of unauthorized persons acquiring or modifying Customer data. Therefore, customers should use appropriate technical measures to minimize the aforementioned risks, including antivirus programs and identity protection software for internet users.
The conclusion of an agreement for the provision of free Electronic Services occurs via the Store over the internet. The Customer may terminate the use of free Electronic Services at any time by leaving the Store, unsubscribing from the Newsletter, or deleting their Customer account. In such a case, the agreement for the provision of free Electronic Services is terminated.
The Seller may – in addition to other cases arising from legal regulations – process the following personal data of the Customer necessary for establishing, shaping the content of, amending, or terminating the agreement:
the Customer's surname and first names
permanent residence address
correspondence address, if different from the residence address
the Customer's email addresses
phone number
NIP (Tax Identification Number)
The Seller may, with the Customer's consent and for the purposes of advertising, market research, and studying customer behavior and preferences, process other data concerning the Customer, which are not necessary for the provision of electronic services, with the results of such studies intended to improve the quality of services provided by the Seller.
The Seller's contact point enabling direct communication for the purposes of Regulation 2022/2065 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) is: email address: contact@leprive.pl. Communication can be conducted in Polish or English.

CHAPTER 3. PERSONAL DATA

The personal data provided by Customers is processed by the Seller in accordance with applicable legal regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, hereinafter referred to as the "Regulation"). In particular:
The Seller ensures that such data is:
processed lawfully, fairly, and in a transparent manner for Customers and other data subjects
collected for specific, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes
adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed
accurate and, where necessary, kept up to date
stored in a form that permits identification of the data subject for no longer than is necessary for the purposes for which the data is processed
processed in a manner that ensures appropriate security of personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage, using appropriate technical or organizational measures

2) The Seller applies appropriate technical and organizational measures to ensure the protection of processed personal data, appropriate to the nature, scope, context, and purposes of processing, as well as the risk of violating the rights or freedoms of natural persons.
3) The Seller ensures access to personal data and the exercise of other rights to Customers and other persons whose data is processed, in accordance with the applicable legal provisions in this regard.
2. The basis for the processing of personal data is the consent of the Customers or the occurrence of another premise authorizing the processing of personal data under the Regulation
3. The Seller guarantees the exercise of the rights of individuals whose personal data is processed, in accordance with the principles arising from the relevant regulations, including the following rights:

the right to withdraw consent for the processing of personal data
the right to information regarding their personal data
the right to control the processing of data, including its supplementation, updating, rectification, or deletion
the right to object to processing or to request the restriction of processing
the right to lodge a complaint with the supervisory authority and to use other legal measures to protect their rights
A person with access to personal data processes it only on the basis of authorization from the Seller or a personal data processing agreement and solely on the Seller's instructions.
The Seller ensures that personal data is not disclosed to entities other than those authorized under the applicable legal provisions, unless required by European Union or Polish law.
In connection with its business activities, the Seller uses the services of other entities, including for the purpose of fulfilling agreements. Personal data may be transferred to:
the hosting company
the provider of software used for the Store’s operation
the internet service provider
companies providing courier or postal services
the provider of the electronic payment platform
the provider of invoicing software
entities providing accounting or legal services

CHAPTER 4. ADDITIONAL INFORMATION
§ 1 Account

Registration of an Account on the Store's website is free of charge and requires the following actions: The Customer must complete the registration form by providing specific data and making declarations regarding acceptance of the Terms and Conditions, personal data processing, and receiving commercial information. A link enabling Account verification will be sent to the email address provided by the Customer during the registration process. Logging into the Account requires entering the login and password set by the Customer. The password is confidential and should not be shared with anyone.
The Account allows the Customer to enter or modify data, place or check orders, and view order history.
The Electronic Service Account is provided free of charge for an indefinite period.
The Customer may terminate the Account in the Store at any time by requesting the removal of the account via email at: contact@leprive.pl.

§ 2. Newsletter

The Newsletter service is intended to deliver the requested information to the Customer.
Using the Newsletter does not require the Customer to register an Account, but it does require providing an email address and making declarations regarding acceptance of the Terms and Conditions, personal data processing, and receiving commercial information.
A link confirming the Newsletter subscription will be sent to the Customer's email address.
The Electronic Service Newsletter is provided free of charge for an indefinite period.
The Customer may unsubscribe from the Newsletter at any time by sending an appropriate request to the Seller via email at: contact@leprive.pl.

§ 3 Reviews

Within a specified period after completing an Order, a Customer with an Account may be asked via email to rate the service of the order and the individual products (reviews). Rating the service of the order and the individual products is voluntary and free of charge. To submit a review, the Customer must click on a link redirecting to a separate page. For a single order, the Customer can provide the aforementioned ratings only once.
As part of the aforementioned ratings, the Customer can give a rating in the form of stars from 1 to 5 and add a written review limited to 65,535 characters. The aforementioned ratings are automatically signed with the Customer's first name and the city provided by the Customer during Account registration.
The Seller does not verify or control the content of the reviews related to orders.
The Customer is solely and independently responsible for the statements made within the reviews, particularly for any infringement of the rights or interests of third parties.
The Seller is entitled to block reviews, in whole or in part, based on the principles arising from legal regulations and the Terms and Conditions, but the reviews submitted by Customers are not automatically assessed for prohibited content.
The Customer may not submit reviews that:
do not relate to the Products;
concern technical issues related to the Store's operation. Technical issues should be reported through a separate procedure provided for in the Terms and Conditions;
contain links to other websites;
relate to Products or actions of a competitive nature to the Seller's business;
constitute advertising or other marketing actions regarding goods or services not offered by the Seller.
incite violence, hatred, or discrimination for any reason, including on the grounds of gender, sexual orientation, nationality, ethnicity, race, or religion;
contain vulgar or other offensive content;
constitute an attempt at fraud or any other activity prohibited by law;
infringe copyright or other personal rights;
violate other provisions of generally applicable law.
The Seller, in the case of determining that a review does not meet the conditions specified in the Terms and Conditions, may take moderation actions, such as removing the review or refusing its publication.
At the explicit request of the Customer, the content of the Reviews may be hidden from other users of the Store, but the rating in the form of stars is included in the overall rating of the Store and the Product.
The Seller may use Reviews for content published on the Service.
The Seller informs that only Reviews obtained from Customers are published in the Store, and further ensures that all Reviews obtained from Customers, whether positive or negative, are published. The Seller does not use external or sponsored reviews.
If a third party (another Customer or another person or entity) believes that a given Review contains illegal content, they may report it to the Seller at the email address: contact@leprive.pl. The report should include:
justification for why the given review constitutes illegal content;
a clear indication of the exact electronic location of the information (URL address or information allowing identification of the illegal content);
the first name and surname or name and email address of the person or entity making the report.

CHAPTER 5. SALES
§ 1. Products

All Products offered in the Store are new and comply with the Agreement. A detailed description of the Product is provided on the Store's website.
No warranty is provided, and no after-sales services are offered.
In cases where a warranty is provided, the warranty for durability will not include terms for repair or replacement of the Product for the Consumer or Privileged Entrepreneur on consumer rights that are less favorable than those specified in Chapter 6 of the Terms and Conditions.

§ 2. Orders and their Execution

Orders can be placed by completing the Form available in the Store.
Orders can be placed either after registering an Account in the Store or without registering an Account (guest purchases).
The Customer is obligated to carefully complete the Form, providing all data in accordance with the facts and specifying the chosen method of payment and delivery.
The Customer provides data in the Form and makes declarations regarding acceptance of the Terms and Conditions, personal data processing, and receiving commercial information.
Orders in the Store can be placed 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays, or holidays are processed on the next business day.
The Customer confirms placing the Order by selecting the button (field) marked "order and pay." The Seller will send the Customer an Order confirmation to the email address provided by the Customer.
The order fulfillment time (i.e., until the day of shipment of the Product) is from 1 to 4 business days, and in the case of a "preorder," from 1 to 30 business days.
If the Customer requests documentation of the transaction in the form of an invoice, the Customer provides the necessary data, including their NIP number, which must be provided no later than at the time of placing the Order. The Seller is not responsible for incorrect or incomplete data, including the NIP number, provided by the Customer.
In the event that the order cannot be fulfilled, which may occur in cases of force majeure or other reasons, the Seller undertakes to promptly inform the Customer via email or by phone. In such cases, the Consumer may cancel the agreement, and the Seller will refund any payments made by the Consumer. In other cases, the fulfillment of the agreement will be postponed for the duration of the obstacle.

§ 3. Payments

All prices of Products listed in the Store are provided in Polish złoty (PLN), euro (EUR), or US dollars (USD) (prices include VAT and excise tax if the sale of the Product is subject to these taxes). The price of the Product does not include the costs mentioned in point 2 below. The price of the Product stated at the time the Customer places the Order is binding for both parties.
The Customer bears the costs associated with the delivery of the Product (e.g., transportation, delivery, postal services) and any other potential costs. The amount of these costs may depend on the Customer’s choice regarding the method of delivery. Information about these costs is provided at the stage of placing the Order.
The Customer may choose the following payment methods:
payment via the Przelewy24 payment system (available methods include Blik, Google Pay, PayPo, card, online transfer) – payment before the shipment of the Product (prepayment). After placing the Order, the Customer must make the payment via the Przelewy24 system. The Order is fulfilled once the payment is registered in the payment system;
payment via the PayPal payment system – payment before the shipment of the Product (prepayment). After placing the Order, the Customer must make the payment via the PayPal system. The Order is fulfilled once the payment is registered in the payment system;
payment using a gift card – under the terms and conditions applicable to the Seller’s gift card.
Detailed information is available here:https://leprive.eu/en/payments.html
For each Product sold, the Store issues a proof of purchase and delivers it to the Customer if the provisions of generally applicable law require delivery, subject to the provisions of Chapter 5, § 2, point 8 of the Terms and Conditions.
The Customer is obligated to make the payment within 2 days of concluding the sales agreement unless the chosen payment method requires a different deadline, e.g., prepayment. If the Customer does not make the payment within this period, then – in accordance with Article 491 § 1 of the Civil Code (Journal of Laws 2022.1360 consolidated text as amended) – the Seller will set an additional deadline for the Customer to make the payment, after the ineffective expiration of which the Seller will be entitled to withdraw from the agreement (cancel the order). If the Customer declares that they will not fulfill the obligation, the Seller may withdraw from the agreement without setting an additional deadline, even before the designated deadline for fulfillment of the obligation.
The entity providing the Przelewy24 electronic payment service is PayPro S.A., headquartered in Poznań, at ul. Pastelowa 8 (60-198), registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań Nowe Miasto i Wilda, VIII Commercial Division of the National Court Register under KRS number 0000347935, NIP number 7792369887, with share capital of PLN 5,476,300.00 fully paid, and in the register of national payment institutions maintained by the Financial Supervision Authority under the number UKNF IP24/2014. The Financial Supervision Authority oversees the provision of payment services.
The entity providing the PayPal electronic payment service is PayPal (Europe) S.à r.l. et Cie, S.C.A., address: 22-24 Boulevard Royal, L-2449 Luxembourg, registration number in the commercial register: R.C.S. Luxembourg B 118 349. PayPal operates under the supervision of the Luxembourg financial supervisory commission (Commission de Surveillance du Secteur Financier, CSSF), under the number B00000351.
When informing about a reduced price, the Seller also displays information about the lowest price of the Product that was in effect during the 30 days prior to the reduction or from the date the Product was first offered in the Store (if this period is shorter than 30 days), or the price before the reduction (if the Product is perishable or has a short expiration date).

§ 4. Delivery

The Product is shipped to the address indicated by the Customer in the Form, unless otherwise agreed by the Parties.
The Product is delivered via a courier company of the Customer's choice. A package sent via a courier company should be delivered within a maximum of 30 business days from the date of shipment of the Product.
Personal collection of the Product is not possible.
Along with the Product, the Seller provides the Customer with all its components, as well as operating instructions, maintenance guidelines, and other documents required by generally applicable law.
The Seller indicates that:

1) At the moment the Product is delivered to the Customer or the carrier, the benefits and burdens related to the Product and the risk of accidental loss or damage to the Product pass to the Customer. In the case of sales to a Consumer, the risk of accidental loss or damage to the Product passes to the Consumer at the moment the Product is delivered to the Consumer. Delivery of the Product is considered to occur when the Seller entrusts it to the carrier, provided that the Seller did not influence the Consumer’s choice of carrier,
2) the acceptance of the shipment containing the Product by the Customer without reservation extinguishes claims for loss or damage during transportation, unless:
a) the damage was documented in a report before accepting the shipment;
b) such documentation was omitted due to the carrier's fault;
c) the loss or damage resulted from the carrier's intentional fault or gross negligence;
d) damage not externally visible was discovered by the recipient after accepting the shipment, and within 7 days, they requested an assessment of its condition and proved that the damage occurred between the acceptance of the shipment for transport and its delivery. The above does not apply to Consumers and Privileged Entrepreneurs on consumer rights.
§ 5. Additional Information for the Consumer

The Agreement is not concluded for an indefinite period and will not be subject to automatic renewal.
The minimum duration of the Consumer’s obligations under the Agreement is the duration required for its fulfillment, i.e., making the payment and receiving the Product.
The use of the Store by the Consumer does not involve any obligation to provide a deposit or other financial guarantees.
The Seller is not obligated to and does not apply the code of good practices referred to in Article 2(5) of the Act of August 23, 2007, on Counteracting Unfair Market Practices (Journal of Laws 2017.2070 consolidated text as amended).

CHAPTER 6. LIABILITY

Liability under the warranty is excluded in legal relations with Customers and Privileged Entrepreneurs on consumer rights, but this does not apply to Consumers. The Seller’s liability for damage in legal relations with Customers is always limited to the value of the Product, but this does not apply to Consumers and Privileged Entrepreneurs on consumer rights.
The Seller is responsible to the Consumer or Privileged Entrepreneur on consumer rights for the lack of conformity of the Product with the Agreement under the principles set forth in the Act of May 30, 2014, on Consumer Rights (Journal of Laws 2020.287 consolidated text as amended), including the following principles:
The Product is deemed to conform to the Agreement if:

a) its description, type, quantity, quality, completeness, and functionality conform to the Agreement;
b) it is suitable for a particular purpose of which the Seller was informed no later than at the time of concluding the Agreement and which the Seller accepted;
c) it is suitable for the purposes for which such goods are normally used;
d) it is in the quantity and has the features (including durability and safety) that are typical of this type of Product and that the Consumer or Privileged Entrepreneur on consumer rights could reasonably expect (taking into account the nature of the Product and public assurances regarding it);
e) it is delivered with packaging, accessories, and instructions that the Consumer or Privileged Entrepreneur on consumer rights could reasonably expect;
f) it is of the same quality as a sample or model provided by the Seller before concluding the Agreement.
2) The Seller is not liable for a lack of conformity of the Product with the Agreement, as mentioned in point 2.1) c-f above, if the Consumer or Privileged Entrepreneur on consumer rights was informed by the Seller about this lack of conformity no later than at the time of concluding the Agreement and explicitly and separately accepted this fact.
3) The Seller is responsible for any lack of conformity of the Product with the Agreement that existed at the time of delivery and was discovered within two years of that delivery, provided that this does not apply if the usability period of the Product, specified by the Seller, its predecessors, or persons acting on their behalf, is longer.
4) There is a presumption that a lack of conformity with the Agreement that becomes apparent within 2 years of the date of delivery of the Product existed at the time of its delivery.
5) The rights of the Consumer or Privileged Entrepreneur on consumer rights in case of a lack of conformity of the Product with the Agreement include:
a) Requesting repair or replacement of the Product. In such cases, the Consumer or Privileged Entrepreneur on consumer rights makes the Product available to the Seller, and the Seller collects it at their expense. The costs associated with the repair or replacement of the Product are borne by the Seller. The repair or replacement of the Product should be carried out within a reasonable time. If the replacement or repair of the Product is impossible or would incur excessive costs, the Seller may refuse to carry them out.
b) The Consumer or Privileged Entrepreneur on consumer rights may submit a declaration of price reduction for the Product or withdraw from the Agreement if:
- The Seller refused to repair or replace the Product;
-The Seller did not carry out the repair or replacement of the Product;
-The lack of conformity of the Product with the Agreement persists despite attempts to repair or replace the Product;
-The lack of conformity of the Product with the Agreement is so significant that it does not justify requesting a repair or replacement of the Product;
-The circumstances or the Seller’s declaration indicate that they will not bring the Product into conformity with the Agreement within a reasonable time or without excessive inconvenience.
6) Regarding price reduction:
-The reduced price must be proportional to the value of a fully conforming Product;
-The Seller shall promptly, but no later than within 14 days from the date of receiving the declaration of price reduction, refund the amounts due to the Consumer or Privileged Entrepreneur on consumer rights.
7) Regarding withdrawal from the Agreement:
-The Consumer or Privileged Entrepreneur on consumer rights cannot withdraw from the Agreement if the lack of conformity of the Product with the Agreement is insignificant, but there is a presumption that this lack of conformity is significant;
-Withdrawal may concern only the non-conforming Product or also other Products covered by the Agreement;
-The Consumer or Privileged Entrepreneur on consumer rights is obligated to return the Product promptly at the Seller's expense;
-The Seller shall promptly, but no later than within 14 days from the date of receiving the Product or proof of its return, refund the price to the Consumer or Privileged Entrepreneur on consumer rights. The Seller shall refund the payment using the same payment method used by the Consumer or Privileged Entrepreneur on consumer rights. The Seller shall refund the payment using the same payment method used by the Consumer or Privileged Entrepreneur on consumer rights, unless they have explicitly agreed to a different refund method that does not incur any costs for them.

CHAPTER 7. COMPLAINT HANDLING PROCEDURE

Clients should submit complaints to the Seller via the Store’s complaint section: https://leprive.eu/en/rma-open.html
In the event that the shipment of the Product is found to be damaged, defective, or incomplete, the Client should immediately (no later than within 7 days from the date of receipt of the shipment) file a complaint with the Seller. Such action will facilitate the pursuit of claims against the carrier. This is not a condition for considering a complaint submitted by a Consumer or an Entrepreneur treated as a Consumer. The complaint should include a detailed description of the issue, the Client’s request, and photographic documentation.
The Seller is obliged to respond to the Client’s complaint within 30 days, and to a complaint submitted by a Consumer or an Entrepreneur treated as a Consumer within 14 days. If the Seller fails to respond to the Consumer’s complaint within 14 days, the complaint is considered justified. The Seller’s response to the complaint is provided to the Consumer or the Entrepreneur treated as a Consumer in writing or on another durable medium (e.g., via email).
If the complaint is accepted, the Seller will take appropriate action.
Clients may use out-of-court methods of handling complaints and pursuing claims in legal relationships with Consumers, including:
the possibility of resolving disputes electronically via the ODR platform (Online Dispute Resolution), available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN;
2) the possibility of conducting mediation proceedings before a common court or other authorities.

CHAPTER 8. WITHDRAWAL FROM THE AGREEMENT

Withdrawal from the Agreement by the Seller or the Customer may occur under the terms specified by legal provisions, including the Civil Code (Journal of Laws 2022.1360 consolidated text as amended).
The Consumer or Privileged Entrepreneur on consumer rights has the right to withdraw from the Agreement within 14 days of the receipt of the Product by them or a third party indicated by them who is not the carrier.
The address for returning Products is: Omnipack, Aleja Katowicka 66, budynek DC04 rampa 40, 05-830 Nadarzyn. Products should be returned within 14 days of the date of withdrawal from the Agreement.
The provision of a service for which the Consumer or Privileged Entrepreneur on consumer rights is required to pay a price may begin before the expiry of the withdrawal period, provided that the Consumer or Privileged Entrepreneur on consumer rights submits a statement to the Seller containing such a clear request and confirmation that they acknowledge the information about losing the right to withdraw from the Agreement once it is performed by the Seller.
Information about the right to withdraw from the Agreement is included in the instructions on the right of withdrawal, available here {link}. Withdrawal from the Agreement should be reported using the form: https://leprive.eul/pl/returns-open.html.
The Consumer or Privileged Entrepreneur on consumer rights is obligated to return the Product along with all its components, including packaging, if it constitutes an essential element of the Product, within 14 days from the date of withdrawal from the Agreement, unless the Seller has offered to collect the Product themselves. If the Seller has not offered to collect the Product themselves, the Seller may withhold the refund until they receive the Product back or receive proof of its return, whichever occurs first.
The Seller shall promptly, but no later than within 14 days from the date of receiving the withdrawal statement, refund all payments made by the Consumer or Privileged Entrepreneur on consumer rights, including the costs of delivering the Product. The Seller will refund the payment using the same payment method used by the Consumer or Privileged Entrepreneur on consumer rights, unless they have explicitly agreed to a different refund method that does not incur any costs for them.
If the Consumer or Privileged Entrepreneur on consumer rights chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obligated to refund the additional delivery costs incurred by the Consumer or Privileged Entrepreneur on consumer rights.
The Consumer or Privileged Entrepreneur on consumer rights bears only the direct costs of returning the Product unless the Seller has agreed to bear them or failed to inform about the need to bear such costs.
The Consumer or Privileged Entrepreneur on consumer rights is liable for any reduction in the value of the Product resulting from using it in a way that exceeds what is necessary to determine its nature, characteristics, and functionality.
In the event of an effective withdrawal from the Agreement, the Agreement is considered not concluded.
The right to withdraw from the Agreement does not apply to certain agreements, including:
for the provision of services for which the Consumer or Privileged Entrepreneur on consumer rights is obligated to pay a price, if the Seller has fully performed the service with the explicit and prior consent of the Consumer or Privileged Entrepreneur on consumer rights, who was informed before the start of the service that after its performance by the Seller, they would lose the right to withdraw from the Agreement and acknowledged this fact;
where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the withdrawal period expires;
where the subject of the Agreement is a Product that deteriorates quickly or has a short shelf life;
where the subject of the Agreement is a Product delivered in sealed packaging that, after opening, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
where the subject of the Agreement is a Product that, after delivery, becomes inseparably combined with other items due to its nature.
where the Consumer or Privileged Entrepreneur on consumer rights explicitly requested the Seller to visit them to perform urgent repairs or maintenance; however, if the Seller additionally provides services other than those requested by the Consumer or Privileged Entrepreneur on consumer rights, or delivers goods other than replacement parts necessary for the repair or maintenance, the right to withdraw from the Agreement applies to the additional services or goods;
for the delivery of digital content not supplied on a tangible medium, for which the Consumer or Privileged Entrepreneur on consumer rights is obligated to pay a price, if the Seller began the provision with the explicit and prior consent of the Consumer or Privileged Entrepreneur on consumer rights, who was informed before the start of the provision that after its performance by the Seller, they would lose the right to withdraw from the Agreement, acknowledged this fact, and the Seller provided confirmation.

CHAPTER 9. INTELLECTUAL PROPERTY

The rights to the Service and its contents belong to the Seller.
The website address under which the Store is available, as well as the content of the website https://leprive.eu/, are subject to copyright and are protected by copyright law and intellectual property law.
All logos, trade names, graphic designs, videos, texts, forms, scripts, source codes, slogans, trademarks, service marks, etc., are registered trademarks and belong to the Seller, manufacturer, or distributor of the Product. Downloading, copying, modifying, reproducing, transmitting, or distributing any content from the website https://leprive.eu/ without the owner's consent is prohibited.

CHAPTER 10. FINAL PROVISIONS

In matters not regulated by the Terms and Conditions in legal relations with Customers, the relevant provisions of generally applicable law shall apply.
Any deviations from the Terms and Conditions require a written form under pain of nullity.
The court competent to resolve disputes between the Seller and the Customer shall be the court competent for the Seller's registered office. The court competent to resolve disputes between the Seller and the Consumer:
in the case of an action brought by the Seller, the competent court shall be determined according to general rules (the court of the Consumer's place of residence or stay);
in the case of an action brought by the Consumer, the competent court shall be the court of the Consumer's place of residence (this does not apply to cases where the court's jurisdiction is exclusive), the court determined by general rules (the court of the Seller's registered office), or another court more convenient for the Consumer (according to Articles 31-37 of the Code of Civil Procedure).In the case of a dispute with a Privileged Entrepreneur on consumer rights, the court competent shall be the locally competent court in accordance with the provisions of generally applicable law.

4. The Terms and Conditions may be amended by the Seller for valid reasons, which include, in particular, changes in generally applicable legal provisions, changes related to the Seller's business profile or offer, and changes concerning the functionality of the Service.
5. The Terms and Conditions are effective from the date of publication on the Service, provided that they do not infringe upon the rights acquired by Customers. This means that for Orders placed before the amendment or Agreements concluded and executed before the amendment, the Terms and Conditions effective on the date of those actions shall apply.
6. The Seller shall inform the Customer, with whom a continuous agreement is concluded (registered users, account holders, or those subscribed to the Newsletter), about the changes to the Terms and Conditions. Notification will be made by posting information on the Service's website and through a statement made by the Seller electronically. If the Customer does not accept the changes, they may exercise their right to terminate the agreement within 14 days. If no statement is made, the changes will take effect after 14 days from the date of notification.

NOTICE OF THE RIGHT TO WITHDRAW FROM THE AGREEMENT
applicable to the Consumer and Privileged Entrepreneur on consumer rights
You have the right to withdraw from this agreement within 14 days without giving any reason.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this
agreement through an unambiguous statement (e.g., a letter sent by post or email). Below are
our contact details: contact@leprive.pl

You may use the form available on the website:
The withdrawal period expires 14 days after the day on which you, or a third party other than
the carrier indicated by you, acquire physical possession of the last batch or part. To meet the
withdrawal deadline, it is sufficient for you to send your communication concerning the
exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal from the agreement:
In the event of withdrawal from the agreement, we will refund all payments received from you,
including the costs of delivery of the goods (except for additional costs resulting from your
choice of a delivery method other than the least expensive standard delivery method offered
by us), without undue delay and in any event no later than 14 days from the day on which we
are informed about your decision to exercise the right of withdrawal from this agreement. We
will carry out the refund using the same means of payment as you used for the initial
transaction unless you have expressly agreed otherwise; in any event, you will not incur any
fees as a result of such a refund. We may withhold reimbursement until we have received the
goods back or you have supplied evidence of having sent back the goods, whichever is the
earliest.
Please send back or hand over the goods to us without undue delay and in any event no later
than 14 days from the day on which you informed us of your withdrawal from this agreement.
The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. The cost is estimated to be
approximately 5000 PLN.
You are only liable for any diminished value of the goods resulting from the handling other
than what is necessary to establish the nature, characteristics, and functioning of the goods.
You may use the model withdrawal form, but it is not obligatory.